Shipping and Returns Policy
Shipping Information
UK Delivery:
All orders are dispatched from our UK distribution center. Standard delivery takes 2-3 business days, while express next-day delivery is available for orders placed before 2 PM Monday-Friday. Tracking information is provided for all shipments at https://suzhoupeptides.uk/track/.
International Shipping:
We ship to the United States, European countries, Australia, and South America. Delivery times vary by destination but typically range from 5-14 business days. We handle all necessary documentation for international shipments.
Packaging:
All peptides are packaged using temperature-controlled materials to preserve stability during transit. Discreet packaging is used for all orders regardless of destination.
Return Policy
Due to the specialized nature of research compounds, we can only accept returns under specific conditions:
- Damaged Products: If your order arrives damaged, contact us within 48 hours with photographic evidence for a prompt replacement or refund.
- Incorrect Items: We will replace any items shipped in error at no additional cost.
Purity Guarantee: We stand by our 99% purity claim with independent Certificates of Analysis. If laboratory testing confirms a purity issue, we will provide a full refund or replacement.
Non-Returnable Items: Opened or used products cannot be returned due to research safety protocols.
For all return inquiries, contact our customer service team at info@suzhoupeptides.uk with your order number and conce